Shaping better health
REMEDY : BNSSG referral pathways & Joint Formulary


Checked: 14-04-2020 by Rob.Adams Next Review: not set yet

Shielded Groups

Please see lastest updates and information on TeamNet to find out information on who should be Shielded and GP responsibilities.

Summary of GP responsibilities:

  • Review individuals who have already been identfified and coded by the national clinical algorithm.
  • Review individuals who have been identified by secondary care providers.
  • Add flags to individuals who you know to be vulnerable and have not been previously identified.
  • Review individuals who have self identified as vulnerable.


Registration of Shielded Patients

All patients at highest clinical risk who are shielding are asked to register on the Government Support website. This service provides access to food and medications whilst at home if needed.

To access this, patients must be flagged as highest clinical risk by the central process, their GP or a hospital specialist. 

Please note, there may be a short delay between the flag being applied and support arriving. 


Volunteer Services for Shielded Patients

NHS Volunteer Responders:

You can submit a live referral for an individual that needs support (for Shielded or other high risk groups) providing they meet the referring criteria at or on 0808 196 3382.

Volunteers can provide:

(1) Check in and chat support – short-term telephone support to individuals who are at risk of loneliness as a consequence of self-isolation (note, this is not mental health advice);

(2) Community support – collection of shopping, medication or other essential supplies for someone who is self-isolating, and delivering these supplies to their home;

(3) Patient Transport – transport to take patients home who are medically fit for discharge.

Local council support:

Local councils are working with voluntary sector organisations and local communities to support residents in the response to COVID-19.

You can signpost them to, where they can locate their council and associated website where they can find all this information.