Shaping better health
REMEDY : BNSSG referral pathways & Joint Formulary

Mental Health Support for patients

Checked: 17-02-2022 by vicky.ryan Next Review: 16-02-2023

Which service?

The attached Professionals 4-way grid may be useful in deciding which mental health service is required.

AWP 24/7 Advice & Support line for patients

AWP have set up a 24hour, seven day a week telephone response line to provide advice, guidance and support over the phone to existing patients, families and carers, who may be worried about their own or someone else's mental health.

The telephone line - 0800 953 1919 - provides round-the-clock support for adults and children, seven days a week, 365 days a year.

Find out more information about the telephone line on their website.

VitaHealth 24/7 Support & Connect

Immediate emotional and practical support helpline. Open: 24/7 365 days a year.

See 24/7 Support & Connect page of Remedy

IAPT Services

The VitaHealth service continues to receive referrals as usual and is now delivering the service fully remotely. They have also set up online access to CBT modules and other resources. See IAPT page in Remedy

Please also see Second Steps Wellbeing Service (Bristol & North Somerset registered patients)


Receives and triages referrals to secondary care MH services See Primary Care Liasion Service - AWP for more details

Mental Health Capacity Act and COVID-19

Please see the link for Implications of COVID-19 on the Mental Capacity Act (updated 3.4.20)

COVID 19 Mental Wellbeing Toolkit

As we enter uncertain times during this Covid-19 pandemic, we are aware that patients will  have significant mental health needs. The CCG Medicines Optimisation team, with the help of Dr Jess Wynter Bee, has adapted the Mental Wellbeing Toolkit to help during this covid pandemic, so that people are following government guidance, as well as being signposted to Covid related resources. The Mental Wellbeing toolkit can be found here

Charity & Third Sector Mental Health Support

Please see the Social Prescribing page for details of organisations offering Wellbeing and Mental Health support.

CAMHS mental health 24/7 response line

The CAMHS mental health 24/7 response line is now available as a dedicated telephone line for parents, children and young people living in BNSSG who may be worried about their own or another young person’s mental health. The telephone line offers out-of-hours care for children and young people in crisis 24 hours a day, seven days a week, 365 days a year.

To access the service, please call 0800 953 1919.