Shaping better health
REMEDY : BNSSG referral pathways & Joint Formulary

Information for the Public

Checked: 26-08-2020 by Rob.Adams Next Review: 31-12-2020

General Enquiries

Any general public enquiries regarding COVID-19 (Coronavirus) should be directed to either:

NHS website: Coronavirus (COVID-19) or

Government information page: Coronavirus (COVID-19) - Latest information and advice

People should not be directed to NHS111 for general queries.


See the PHE guidance on shielding for advice on protecting people defined on medical grounds as extremely vulnerable from COVID-19

Multi-language COVID-19 advice videos for patients

The CCG has worked with key community partners to identify the core 13 languages we felt would allow us to engage with the community groups most at risk of becoming isolated due to language barriers. 

David Soodeen, one of our GPs from Inner City and East Bristol has been part of the working group to develop this content: “The group have produced two videos in thirteen key languages; providing vital information for patients about how they can protect themselves and others from coronavirus and providing information around Mental Health”. 

Languages available at this point are: Pashto, Kurdish Sorani, Arabic, Farsi, Albanian, Urdu, Bengali, Tigrinya, Somali, Punjabi, Chinese (Cantonese), Chinese (Mandarin) and Turkish

Full videos are available here. Please share these with your patients.

COVID vaccine alternative languages hub available on the Healthier Together website

Please find attached a link to the new alternative language hub developed for the programme. Not having English as a first language is the biggest indicator of low COVID-19 vaccine uptake. 

The hub contains trusted resources in the most commonly spoken languages spoken in BNSSG plus BSL (in alphabetical order).