Shaping better health
REMEDY : BNSSG referral pathways & Joint Formulary

Referrals (Community) during COVID

Checked: 15-05-2020 by vicky.ryan Next Review: 25-09-2020

COVID-19 Prioritisation within Community Health Services

Please see the following message from the Community Incident Control Centre regards community services affected by COVID-19:

We have been working hard to release capacity to support the COVID-19 preparedness and response from now until 31 July 2020 and develop our approach within community services across Bristol, North Somerset and South Gloucestershire.

We have taken the decision to temporarily suspend all Routine referrals to the following services until 31st July 2020

This includes:

  • Routine MSK Physiotherapy
  • MSK Interface services
  • Routine dermatology conditions (e.g. excema, psoriasis)
  • Routine continence assessments
  • Group education sessions e.g. pulmonary rehabilitation, diabetes education, strength & balance
  • Low risk podiatry e.g. biomechanical assessment
  • Routine rehabilitation referrals

The services will continue to manage those people that are high risk of deterioration, hospital admission as well as provide Advice and Guidance services.

For the existing caseloads, services are winding down the routine workload and holding details on a waiting list of individuals who are "paused" rather than refer them back to primary care and necessitate re-referral in the future. Once we are able to recommence routine services we will write to update you.

We are contacting people who are booked on to appointments or sessions to advise them of the change and a full list of sessions will also be on Sirona’s website

We are also working with the providers of Remedy, the referral portal to reflect the changes for each specific service and we will also be updating our pages on TeamNet.

We have not taken this decision lightly and would like to assure you we are taking all necessary steps to try to keep any disruption for people to a minimum.

Ceridwen Massey

On Behalf of the Community Incident Control Centre


Sirona have taken over as the BNSSG provider of community services as of 1.4.20.

Please see their webpage for information on Coronavirus Service Changes.

To access urgent services please use their new Single Point of Access telephone number:

0300 125 6789

EMIS electronic prescribing charts for non-end of life medications

Please see the Nursing section of Remedy for details